Shipping and Cancellations

 

Shipping to USA & European Countries is Temporarily Suspended

We are currently unable to ship new orders to the United States & the European Region due to UPU regulations. Our Postal system is working to get this resolved as soon as possible. We thank you for your patience. 

SHIPPING


Pitcairn Island is one of the most remote, inhabited islands in the world and it is accessible only by sea. The Pitcairn mail ship leaves every 3 months, so your parcels from Pitcairn will take some time to get to you. Your parcels will leave Pitcairn on the next available quarterly mail ship. The trip from Pitcairn to New Zealand can take up to 14 days at sea. Your parcels will then be processed from New Zealand and will enter the international freight and postal system to make their way to your delivery address. Though it takes time, rest assured your parcels will get to you.

Thank you for supporting Pitkern Islen Enterprises. 

Orders totaling over 10 kgs must be split into smaller separate shipments to comply with the Pitcairn Island Post Office's postage requirements. If you experience an error when trying to checkout with a large or heavy order, please try splitting your order into multiple orders. Additional shipping fees may apply to each individual shipment. If you need assistance, feel free to contact us for help.

TRACKING INFORMATION

 Tracking is provided by our shipping provider, New Zealand Post. You can track your order on their website https://www.nzpost.co.nz/tools/tracking using the code provided to your by our team. If you are unsure of the code please do not hesitate to be in touch.

Once NZ Post says your item has arrived in your home country, you can track with your local post (same tracking ID). 

RETURN TO SENDER POLICY

In the rare event that your items are unable to be successfully delivered, they will generally be returned to the sender, which in this case is Pitcairn Island. Due to the logistical complexities associated with shipping to and from one of the most remote locations in the world, we must wait until the returned items are received back on Pitcairn Island before we can initiate any further action.

Upon the return of the items, we will promptly issue a refund for the cost of the products, excluding any shipping fees. Alternatively, if you prefer, we can arrange to resend your items to an alternative shipping address. This option is available if the original address was undeliverable. Please be advised that any request to resend the items will only be processed once we have confirmed receipt of the returned goods.


CANCELLATION POLICY

We understand that sometimes circumstances change and you may need to cancel your order. Please note the following ORDER CANCELLATION POLICY applies.

  • You can cancel within 5 days of placing your order for a full refund provided your purchase has not been successfully dispatched and posted via the Pitcairn Island Post Office and logged for shipment from Pitcairn to NZ.
  • We are not able to offer refunds for items successfully posted and shipped from Pitcairn to NZ unless the customer provides evidence.

CUSTOMS POLICY

Before purchasing Pitcairn Island honey, please check your country’s customs regulations, as some countries restrict honey imports or charge extra fees. We cannot cover customs fees or import taxes. It is your responsibility to verify any import costs or restrictions before placing an order. NOTE: Refunds will not be provided for goods returned to Pitcairn due to customs or import issues.